Privacy policy

Privacy Policy Overview

Last updated: September 7, 2025

SEVOIA operates this store and website, including all related content, features, tools, products, and services, to provide you — the customer — with a curated shopping experience (the “Services”). SEVOIA is powered by Shopify, which enables us to deliver these Services securely and efficiently.

This Privacy Policy explains how your personal information is collected, used, and disclosed when you visit, interact with, or make a purchase through our Services, or otherwise communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, the terms of this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood how your information is handled as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

We do not store or process personal information directly on our own servers. All customer data — including order details, contact information, and usage analytics — is collected and securely managed by Shopify, our e-commerce platform provider. Shopify processes this data in accordance with its own Shopify Privacy Policy.

In certain circumstances, personal information may be disclosed by Shopify to third parties for legitimate business purposes, including:

• Service Providers – such as payment processors, shipping and fulfillment partners, cloud storage providers, and customer support platforms.

• Business and Marketing Partners – including Shopify, to help deliver services and improve advertising. For example, Shopify may support personalized advertising through third-party platforms.

• Legal and Compliance – to comply with applicable laws, respond to legal requests, enforce terms, or protect rights.

• Corporate Transactions – in connection with mergers, acquisitions, or bankruptcy proceedings.

• With Your Consent – when you direct us or Shopify to share your information, such as for product delivery or social media integrations.

We do not use or disclose sensitive personal information to infer characteristics about you.

Shopify also honors browser-based Global Privacy Control (GPC) signals. If your browser sends a GPC opt-out signal, Shopify automatically treats it as a valid request to opt out of the sale or sharing of personal information, without requiring further action from you.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third-Party Services and Integrations

To ensure the smooth operation of the SEVOIA store, Shopify may use third-party services that assist with payments, shipping, analytics, or marketing within the platform.

These may include:

• Payment systems (e.g., PayPal, Apple Pay, Google Pay)
• Delivery providers (e.g., DHL, InPost, UPS)
• Analytics tools (e.g., Shopify Analytics, Google Analytics)
• Email services for sending order confirmations

All these services have limited access to your data, only to the extent necessary to perform their functions. They are also required to comply with privacy policies and security standards.

I do not share your data with external companies outside of Shopify, and I do not use it for external advertising or resale.

Ось англійський переклад розділу Children’s Data, адаптований під твій магазин SEVOIA, з урахуванням юридичної чіткості та платформи Shopify:

Children’s Data

Our services are not intended for use by children (individuals who have not reached the age of majority in their country of residence), and we do not knowingly collect any personal information from children.

If you are a parent or legal guardian of a child who has provided us with personal information, please contact us using the details below so we can delete that information.

We are not responsible for any purchases made by children without the knowledge or consent of their parents or guardians. Responsibility for controlling access to devices and payment methods lies solely with the owner of those tools or the legal representative of the child.

As of the effective date of this Privacy Policy, we have no actual knowledge that we “sell” or “share” (as defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, no security system is completely foolproof, and we cannot guarantee absolute security. Any data you transmit to us may be vulnerable while in transit, especially if sent via unsecured channels. We recommend avoiding the transmission of sensitive or confidential information through such means.

We retain your personal information only for as long as necessary, depending on factors such as:

• The duration of your account or customer relationship with us

• The need to provide you with our Services

• Compliance with legal, regulatory, or tax obligations

• Resolution of disputes or enforcement of our agreements and policies

When your personal information is no longer required for these purposes, we will securely delete or anonymize it in accordance with applicable laws and best practices.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt-out of those uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out for the device and browser that you use to visit the website. If we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

International users

Please note that your personal data may be transferred, stored, and processed outside your country of residence, including in the United States. This data may also be processed by Shopify employees, third-party service providers, and partners located in other countries.

If your data is transferred outside of the European Union or the United Kingdom, Shopify uses recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts approved by the relevant UK authorities—unless the transfer is to a country that has been formally recognized as providing an adequate level of data protection.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at shopsevoia@gmail.com For the purpose of applicable data protection laws, we are the data controller of your personal information.